Welcome to sweetsweater.com (“Website”), operated by Sweet Sweater (“we”, “our”, “us”). By using this Website or placing an order, you agree to the following Terms & Conditions (“Terms”). If you do not agree, please do not use the Website.
1. Definitions
“Order” – an order placed through the Website.
“Sweet Sweater” – the company operating the Website.
“Customer”, “you” – any person using the Website or placing an order.
“Products” – items sold on the Website.
2. Orders & Contract
2.1 All orders are subject to acceptance by us.
2.2 A contract is only formed when you receive an Order Confirmation by email.
2.3 We may refuse or cancel an order at any time due to stock issues, suspected fraud, or payment problems.
3. Prices & Payment
3.1 All prices on the Website are in EUR and include VAT where applicable.
3.2 Additional charges such as shipping will appear at checkout.
3.3 You must pay for your Order at checkout via the payment methods we offer.
3.4 If payment fails, the Order will not be processed.
4. Shipping & Delivery
4.1 We ship to the countries shown on our Website during checkout.
4.2 Delivery times are estimates and can vary.
4.3 Risk of loss passes to you once the Products are delivered.
4.4 Any customs or import duties (if applicable) are the buyer’s responsibility.
5. Returns & Withdrawal (EU Right of Return)
5.1 If you are an EU consumer, you have 14 days to withdraw from your purchase, starting from the day you receive the Products.
5.2 To return a product, contact us at: info@sweetsweater.com.
5.3 Products must be returned unused, unwashed, and in original condition.
5.4 You pay the return shipping cost, unless otherwise stated.
5.5 Refunds are made within 5 days after we receive the returned Products.
Exceptions:
- Items that have been used, washed, damaged, or are no longer in resale condition.
- Items sealed for hygiene reasons, if the seal is broken.
6. Product Information
We aim to display accurate images, colors, and descriptions. However, slight variations may occur depending on screen settings or manufacturing. Such variations do not constitute defects.
7. Intellectual Property
All content (logos, images, text, design, etc.) on sweetsweater.com is the property of Sweet Sweater and may not be copied, reproduced, or used without permission.